Information Questions

Frequently Asked Questions

How does the dab disposable work
Click the button 5 times and wait for 40 seconds, it should display ‘ready’ on the device, then you can start smoking
Will I receive the same product that I see in the picture?

We strive to ensure that the products you receive closely match the images on our website. However, cannabis is a natural product, and slight variations in color, size, or texture may occur due to factors like strain, harvest, and curing. Rest assured, the quality and potency of every product are rigorously tested to meet our premium standards. What you see is what you’ll experience—top-tier cannabis every time.

Where can I view my sales receipt?

You can review your sales receipt in your account dashboard. Simply log in, navigate to the "Order History" section, and select the relevant order to view or download your receipt. If you checked out as a guest, a copy of your receipt was emailed to you at the time of purchase. Can’t find it? Reach out to our support team, and we’ll be happy to assist!

How can I return an item?

Due to the nature of cannabis products, we’re unable to accept returns once the packaging has been opened. However, if you’ve received a damaged or incorrect item, please contact our support team within 30 days of delivery. We’ll work with you to resolve the issue through a replacement or store credit. Your satisfaction is our priority!

Will you restock items indicated as “out of stock?”

Yes, we aim to restock popular items as quickly as possible. However, restock times may vary depending on the strain or product availability. If there’s something you’ve got your eye on, we recommend adding it to your wish list and have notifications on, to be the first to know when it’s back. Stay tuned—your favorite products are worth the wait!

Where can I ship my order?

At checkout, you’ll be able to enter your address to confirm if delivery is available in your area. Please note that we comply with all local and state regulations regarding cannabis shipping. If you have questions about your location, feel free to reach out to our support team!

I haven’t received my order confirmation email. What should I do?
If you haven't received your order confirmation email within a few minutes of placing your order, please check the following:
  • Spam or Junk Folder – Sometimes emails are filtered incorrectly.
  • Correct Email Address – Double-check that you entered the correct email address during checkout.
  • Wait a Few Minutes – Occasionally, emails may be delayed due to server issues.
If you still haven’t received it after checking these, feel free to contact our customer service at usapotted@gmail.com with your full name and order details so we can assist you further.